Refunds are considered within 14 days of your purchase on a case-by-case basis. You are eligible for a refund if:
- The software will not install on you Vtiger server the same way the module works in our demo or advertise in the module sales page.
- A bug is found and VGS Global is 1) unable to fix it or 2) we determine that it should not be fixed. Therefore, you must allow me the opportunity to fix it.
In order to provide proper support we may required admin level access, FTP access and database access to your server. If you fail, or choose not to provide the access levels, you won’t be eligible for a refund.
You are not eligible for a refund if:
- You request support that does not pertain to the conditions mentioned above. You may not receive assistance with basic usage and then ask for a refund.
- You failed to understand what you were purchasing and the extension was the wrong product for your needs. Please read all site copy before purchasing and make sure to check the module demo.
- You purchase a module that is not compatible with the module requirements displayed in the module sales page.
- You purchase a module that can’t be installed in Vtiger On-Demand version before consulting with vtiger’s support service about it.
Valid as May 14th